FAQ COVID-19

 

All the answers to your most popular questions concerning the mesures taken by St-Hubert during the COVID-19 pandemic.

 

No, we are gradually reopening them. Please refer to the Restaurants' Status  section for the reopening date of your favourite St-Hubert dining room. 

No, but we recommend it given the limited number of spaces due to the new physical distancing layout. 

Yes, the terraces of our restaurants where the dining rooms have reopened are ready to welcome you. You don’t have to make a reservation, but it is recommended.

Yes, but seating around the bar is unavailable due to the two-metre distancing requirement.

Our self-serve stations will remain closed for now. Rest assured that the all-you-can-eat component is offered with safety in mind. You will have to go to the counter to access it.

No, not at the moment

• Taking the temperature of our employees when they report to work

• Supplying each of our employees with personal protective equipment (face mask and/or faceshield)

• Placing markers throughout the restaurant, including the kitchen, to ensure physical distancing

• Our cleaning and disinfection measures have increased—a sanitation worker will be responsible for thoroughly cleaning the entire restaurant before, during and after business hours

• Training all our staff on new COVID-19 procedures (frequent hand washing, minimum contact with customers and employees, revised food service)

• Adding hand-sanitizer stations at the entrance and exit of the dining room, by the take-out counter and by the washrooms

• All of our restaurants’ self-serve stations, kids’ playrooms, private lounges and locker rooms are currently off-limits

• We encourage physical distancing through a new layout, reduced seating and glass partitions to separate tables within two metres.   

Yes, all of our seating complies with the two-metre rule.

We invite customers to view our online menu using a QR code. If a customer prefers a paper menu, we give them a paper menu that will be composted or recycled after use.

Tables and chairs are cleaned and sanitized when the restaurant opens each day and again after each customer leaves.

Servers may clear the tables, but we have sanitation workers to help them to ensure they are disinfected throughout the day. They must clean the table with a single-use cloth while wearing protective gloves that will be discarded after use. They are also required to wash their hands after removing the gloves.

No, wearing masks is not mandatory. It is at the client’s discretion.

• A maximum of ten people can sit at the same table and they must be from the same household

• Customers not living at the same address must be seated at least two metres apart

• If the members of a group are from more than one household (maximum three), clear partitions may be installed between them

We prefer Interac or credit card payments. Payment terminals are sanitized after each use.

No. The menu is limited for the time being.

Yes, as of June 16!

Only rotisserie dining rooms in Moncton, Edmundston and Bathurst have reopened. 

No, we’re waiting for the Legault government to give us the green light to reopen our dining rooms. We’re looking forward to it!

We invite customers to view our online menu using a QR code. If customers prefer a paper menu, we will provide one that will be discarded after use.

Yes, all of our seating complies with the two-metre rule.

Some items from our dining room menu will not be available at this time.

Two families per table (the largest table available in Moncton within two metres of the other tables is for 12 people).

Servers can clear tables, but we have kitchen staff to help them. They must use gloves to protect themselves and discard them after use. They are also required to wash their hands after removing the gloves.

We are not accepting any reservations at this time. 

Our self-serve stations will be closed for the moment. Please rest assured that we will offer our self-serve component in a safe manner. You will have to go to the counter to access it.

In New Brunswick, dining room customers are not required to wear a mask. 

We prefer Interac or credit card payments. Payment terminals are sanitized after each use.

Tables and chairs are cleaned and sanitized when the restaurant opens each day and again after each customer leaves.

Yes, the resto-bar section is open, but seating around the bar will not be available. The floor layout was reorganized to ensure there are two metres between each customer.

Our delivery and take-out (drive-thru or take-out counter) services are fully operational.

In order to meet government requirements to limit the spread of COVID-19 as much as possible, St-Hubert is partially closing its dining rooms in the red zones (see Map of COVID-19 alert levels by region). Dining rooms in the orange zones remain open. Delivery and takeout services (counter or after-sales service) are still operational. Note that this measure applies to all restaurants in affected regions, including those part of the St-Hubert chain.

The top priority is the safety of customers, franchisees and employees. St-Hubert intends to fully comply with Public Health guidelines for the good of the community.

Affected regions: Those in red on the Map of COVID-19 alert levels by region.

Dining rooms closed: All restaurant dining rooms in affected regions, including St-Hubert dining rooms.

To avoid the risk of spreading COVID-19 and to comply with government guidelines. St-Hubert wants to help prevent the risk of spreading the virus. Although very strict hygiene and sanitation measures were already in place, temporarily closing red zone dining rooms remains the only option to comply with public health requests.  

The government made this decision, but St-Hubert and our franchisees stand behind Public Health in this matter. In these times of uncertainty and for everyone’s welfare, St-Hubert must embody its role as industry leader and lead by example.

These measures are temporary, but effective immediately and until January 11th, 2021. We still don’t know how the situation will evolve and we will adjust as events unfold. Our teams are monitoring the situation very closely.

Delivery: We strongly encourage you to use our delivery service, which is operational for all our rotisseries! Thanks to our new website and mobile application, we also encourage you to prepay your order and benefit from our contactless delivery service.

After-Sales Service: Rotisseries with drive-thru will offer the same service.

Takeout counters: Only takeout counters at rotisseries that do NOT have drive-thru will remain open.

For now, yes.

Private gatherings are prohibited in the red zone, which applies to both restaurant dining rooms and outdoor patios. We recommend that you take your meal to go and enjoy it in the comfort of your home with your immediate family. 

Zero-contact delivery is available for online orders. Click here to learn more about zero-contact delivery. 

Our drivers wear gloves, wash their hands and sanitize their delivery bag between deliveries. For telephone orders, they insert the payment terminal into a plastic bag to complete the transaction. These bags are changed between deliveries to minimize risk. 

Drivers also continue to wash their hands regularly. We continually evaluate further measures to keep St-Hubert customers and employees safe. 

For increased safety and to promote contactless transactions, we no longer accept cash and only accept payment by debit or credit card.  We recommend that you order your meal online for zero-contact delivery.      

Interac Flash is available in all rotisseries.

Delivery to hospitals, long-term care homes or retirement homes is only possible if a contact person has provided a pick-up location outside the building and the order is completed and prepaid online.

Due to the current situation, some delivery areas have been expanded to serve more customers. These customers are not usually served in these areas. Feel free to call the rotisserie for more information.

Rest assured that we endeavour to bring you your favourite meals, but availability may vary between rotisseries due to the high volume of orders.

For phone orders

You can tip the driver via the payment terminal when receiving your meals.

For online orders

You can tip the driver during the payment step of the online order.

Due to the safety measures we’ve put in place to keep St-Hubert customers and employees safe, deliveries may take longer than usual. Whenever possible, we suggest ordering for an earlier delivery time (before 4:30 p.m.) or a later delivery time (after 7 p.m.).