Statement of Policy

Groupe St-Hubert inc. and its affiliates (collectively, "St-Hubert") considers the care and protection of your personal and private information to be of utmost importance and has integrated tight measures to protect your private information. With the goal of ensuring that your rights in this area are fully respected, St-Hubert has designed a policy that clearly outlines this privacy protection.

In connection with the operation of the following digital platforms: (i) website, the transactional website ( and (ii) all mobile applications (collectively referred to as the “Platforms”), St-Hubert must collect, use, and communicate private information to properly process orders placed via any of the Platforms. This privacy policy establishes the principles on which the information you supply to us is protected.

By private information St-Hubert means all information that pertains to a physical person and confirms his/her identity.

Collection of private information

St-Hubert only collects information necessary to process orders placed by users on any of the Platforms. As such, St-Hubert requires that you transmit your first and last names, your email address, your password, your full address, your telephone number, address of delivery. St-Hubert may also request and/or collect other, non-mandatory information.

Use of private information

St-Hubert intends to use the private information gathered only to open an account under your name, process your order, set out the delivery of your order and, if you permit, to periodically send you personalized information regarding our Platforms and products. Your personal information is only available to employees when such knowledge is necessary in fulfilling the job duties required to complete the above order process. St-Hubert neither commercializes nor communicates the list of people using or accessing the Platforms.

Transmitting private information

Within the framework of processing an order, St-Hubert must communicate certain private information to different branches so that they can complete and deliver your order. By accessing and using a Platform, you allow St-Hubert to communicate any provided information to employees at the different rotisseries. St-Hubert also reserves the right to transmit private information in a situation where obliged by law or to protect its interests or that of its users or suppliers.

Safeguards and Retention

We have implemented reasonable administrative, technical and physical measures in an effort to safeguard the personal information in our custody and control against theft, loss and unauthorized access, use, modification and disclosure. We restrict access to personal information on a need-to-know basis to employees and authorized service providers who require access to fulfil their job requirements.

We have record retention processes designed to retain personal information for no longer than necessary for the purposes set out herein or as otherwise required to meet legal or business requirements. 

Conserving private information

St-Hubert conserves private information in conformity with the laws concerning protection of personal information. If you no longer want to receive information about St-Hubert and its products, you can opt-out by checking the corresponding box on your "Profile" page or via the link in the footer of the newsletter.

Viewing and modifying personal information

At any time you may consult and edit the information in your "profile". Simply go to the order site ( or St-Hubert mobile app and log in with your email address and password following which you may update your personal information.


A cookie is a small text file left on your hard drive by some web pages. Cookies are unobtrusive and cannot read or extract any information from your computer. St-Hubert utilizes cookies to preserve your active navigation session for a pre-established time period. This technology does not systematically gather personal data on you for St-Hubert. You can always choose to disallow cookies by modifying the configuration of your computer.

Contact us

For all questions, comments, and/or complaints, we invite you to contact us. 1-844-343-0333
• By filling out the contact form available on this website.
• By mail: CSC 2500, Daniel-Johnson Blvd., Suite 700, Laval (Québec) H7T 2P6.