Frequently asked questions

All the answers to the most popular questions about St-Hubert!
A melting pot of anything related to St-Hubert’s products, services, activities, jobs, etc.


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COVID-19 FAQ

 

 

Jean-Pierre Léger and his wife Hélène founded Les Rôtisseries St-Hubert in 1951. The first rotisserie was built on St-Hubert Street in Montreal. Learn more about the company’s fascinating history and discover how it became a leader in Quebec’s restaurant industry.

There are now 126 rotisseries across Quebec, New Brunswick, and Ontario.

Most St-Hubert rotisseries offer Wi-Fi access free of charge. We’re working hard to expand this service. All our rotisseries should offer free Wi-Fi access very soon.

Keep an eye out for job openings in catering, distribution, and administration at our Laval head office. Check out our online Careers section and subscribe to our job alerts, depending on your field of expertise.

Read about our franchising opportunities online, then complete the application form online.

The best way to stay informed about our promotions, contests, and coupons is to subscribe to the St-Hubert newsletter. You can create your account here.

We have grouped the nutritional information of our products in an easy-to-access table that you can consult here. If you have any questions about this table, please feel free to contact customer service online or by phone at 514-385-3916 (toll free at 1-844-343-0333).

While we follow strict procedures when preparing food in our rotisseries, and our employees are specially trained to minimize the risk of cross-contamination, some allergens are present and, although minimal, there is always a risk.

It is therefore important to notify employees if you have a food allergy.

At St-Hubert, we are committed to providing our employees with the appropriate training so that all the necessary precautions are taken with regard to the separation of work surfaces and kitchen tools to minimize the risk of cross-contamination.

Rest assured that we will clearly and appropriately communicate any changes in sensitive ingredients to our staff and on our various online platforms. If in doubt, please consult our table of allergens, available here.

If you would like to know more about the nutritional properties of our products, you can also contact our customer service department at 514-385-3916 (toll free at 1-844-343-0333).

  1. Click on “Login,” then enter your email address and password.
    • If you do not have a St-Hubert account, you can create one at this point. You can identify yourself with your Facebook or Google account or by clicking “Connect with an email address.” You will need to input the requested information.
  2. Click on “Login.”
    • Please note that logging in with an account is optional. You can ignore steps 1 and 2 and go to step 3 to start your order. However, you will need to identify yourself later.
  3. You must then configure your order by clicking in the place indicated at the top right of your screen. To continue your order, you will need to complete the following steps:
    • Specify if the order is for delivery or pick-up by clicking the appropriate button.
    • Specify your location:
      • For delivery: Select the delivery address from the list. If you do not have an address saved to your account or are not logged in, manually search or enter the address and click on “Validate Address.”
      • For pick-up: Select the desired pick-up address from the nearby addresses. You can also search for the restaurant you want using the “Find the nearest restaurant” option.
    • Indicate the desired delivery or pick-up time:
      • To get your order as soon as possible, select “Now.”
      • To pre-order, select “Later” and choose the desired delivery day and time.
    • Once your selection is complete, click “Save Order Details.”
  4. Scroll through the menu by clicking on the categories and subcategories on the screen.
  5. To add to the shopping cart, select the product you are interested in to open the product page.
  6. You will then need to indicate the desired sides:
    • Select your desired side dish by clicking on the corresponding image. Any extra charges will be displayed.
    • If necessary, select meal options: flavour, dipping sauce, special utensils, etc.
    • Select the type of coleslaw you want.
    • For take out, you will also need to select a beverage. Once the beverage type is selected, a pop-up window will appear to allow you to make your selection.
  7. Once you have made your selections, indicate the quantity you want. These will apply to the entire selection.
  8. Click on “Add to Cart.”
  9. You can then continue adding products by clicking on “Add More Products.” You will need to repeat steps 5–8 for each product.
  10. When all products are added, go to the cart by clicking on “View Cart” or the icon at the top right of your screen.
  11. You will find a summary of your order along with the total due. You can add more products by clicking “Add another product” or add a coupon by clicking “Add a Coupon.”
  12. To proceed with the payment, click on “Payment.”
    • If you are not logged in, you will be able to create an account at this point. 
    • To continue without logging in, click “Continue as Guest.” You will then be prompted to enter your email address, first name, last name and phone number; click “Continue as a Guest” to continue to the next step.
  13. A selection window will open for utensils and condiments.
    • Click the “Set” button to add utensils. The number of utensil sets will be calculated based on the number of meals ordered.
    • Select the desired amount of condiments. Total condiments will depend on the number of meals ordered.
    • Once selected, click on “Continue.” If you do not need utensils or condiments, you can click on “Continue” without making a selection.
  14. Next, select the payment method. 
    • To make the payment online, click “Pay Now”.
      • You will then have to select the method of payment either by using a credit card saved in your account by registering a new card. You also have the option to add a tip.
    • To pay upon delivery, select “Pay at the door.”
  15. Once the payment method is selected, click “Complete Order.”
  16. A confirmation of your order will appear on the screen so you can record your order number. You will also receive confirmation through the account email address.

To take advantage of all the site’s features and ensure that your display is compliant, make sure that your browser has been updated to its most recent (or second-most recent) version.
To benefit from all the advantages of the St-Hubert site, your browser must allow JavaScript.

  1. Click on “Login,” then enter your email address and password.
    • If you do not have a St-Hubert account, you can create one at this point. You can identify yourself with your Facebook or Google account or by clicking “Connect with an email address.” You will need to input the requested information.
    • To continue without logging in, click “Continue” in the top right corner. Note that you will still need to identify yourself later.
  2. Click “Login” to access the application.
  3. You must then configure your order by clicking on the yellow band at the top of the screen. To continue your order, you will need to complete the following steps:
    • Specify if the order is for delivery or pick-up by clicking the appropriate button.
    • Specify your location:
      • For delivery: Select the delivery address from the list. If you do not have an address registered to your account, or if you are not logged in, click on “Add new address” and search for the address or enter the required information.
      • For pick-up: Select the pick-up address from the nearby addresses. You can also search for the restaurant you want using the “Find the nearest restaurant” option.
    • Indicate the desired delivery or pick-up time:
      • To get your order as soon as possible, select “Now.”
      • To pre-order, select “Later” and choose the desired delivery day and time.
    • Once your selection is complete, click “Continue.”
  4. Scroll through the menu by clicking on the categories and subcategories on the screen.
  5. To add to the shopping cart, select the product you are interested in to open the product page.
  6. You will then need to indicate the desired sides:
    • Select your desired side dish by clicking on the corresponding image. Any extra charges will be displayed.
    • If necessary, select meal options: flavour, dipping sauce, special utensils, etc.
    • Select the type of coleslaw you want.
    • For take out, you will also need to select a beverage. Once the beverage type is selected, a pop-up window will appear to allow you to make your selection.
  7. Once you have made your selections, indicate the quantity you want. These will apply to the entire selection.
  8. Click on “Add to Cart.”
  9. You can then continue adding products by clicking on “Add More Products.” You will need to repeat steps 5–8 for each product.
  10. When all products are added, go to the cart by clicking on “View Cart” or the icon at the top right of your screen.
  11. You will find a summary of your order along with the total due. You can add more products by clicking “Add another product” or add a coupon by clicking “Add a Coupon.”
  12. To proceed with the payment, click on “Payment.”
    • If you are not logged in, you will be able to create an account at this point. 
    • To continue without logging in, click “Continue as Guest.” You will then be prompted to enter your email address, first name, last name and phone number; click “Submit” to continue.
  13. A selection window will open for utensils and condiments.
    • Click the “Set” button to add utensils. The number of utensil sets will be calculated based on the number of meals ordered.
    • Select the desired amount of condiments. Total condiments will depend on the number of meals ordered.
    • Once selected, click on “Payment.” If you do not need utensils or condiments, you can click on “Payment” without making a selection.
  14. Next, select the payment method. 
    • To make the payment online, click “Pay Now”.
      • You will then have to select the method of payment either by using a credit card saved in your account by registering a new card. You also have the option to add a tip.
    • To pay upon delivery, select “Pay at the door.”
  15. Once the payment method is selected, click “Complete Order.”
  16. A confirmation of your order will appear on the screen so you can record your order number. You will also receive confirmation through your email address. 

All phones and tablets running the Apple (iOS 10+) and Android (8+) platforms.

Click “Login,” then enter your email address and password.

If you do not have a St-Hubert account, you can create one by clicking “Sign up using email” or by simply connecting through an existing Apple, Google or Facebook account.

If you prefer not to log in, click “Continue as Guest.” Please note that you will still need enter your information later to place your order.

Once logged in, click the “Continue” button at the bottom of the screen to access the “My Account” section.

  • In your account, you can:
  • Indicate if you want to subscribe to our newsletter
  • Update your contact information
  • Change your password
  • Change your saved delivery addresses
  • Enable or disable the geolocation feature
  • Enable or disable app notifications
  • Manage your payment methods
  • Add a gift card
  • Etc.

Find the “Order Details” section at the top of the screen and click “Add New Address.”

OR
Select the delivery address from the list. If you do not have an address saved in your account or if you are not logged in, click “Add New Address.”

WHEN
To get your order as soon as possible, select “Now.” (This option only appears during restaurant hours.)

To pre-order, select “Later” and choose the desired delivery day and time.

Once your selection is complete, click “Continue.”

Find the “Order Details” section at the top of the screen and click on “Take Out.”

OR
Select the pick-up address among the choices nearby. You can also search for the closest restaurant by entering your address in the “Add New Address” field.

WHEN
To get your order as soon as possible, select “Now.” (This option only appears during restaurant hours.)

To pre-order, select “Later” and choose the desired delivery day and time to pick up your order.

Once your selection is complete, click “Continue.”

You can have St-Hubert delivered to a friend or relative's home as a gift.

To do this, you must first navigate to the “Order Details” section at the top of the application and click “Add Address.”

Enter the individual’s physical address in the “Add an Address” field. Next, click the “Give the Gift of St-Hubert.”

You will then have to identify the person receiving the gift and indicate whether you wish to notify them by email, through the order or by another means.

• If you select the “Email Address” option, you must provide the recipient’s email address. There will also be an option to enter a personalized message. If necessary, you can edit this information at checkout.

You can then add items to the cart and proceed to checkout as usual.

Your home screen will display promotions and featured items. You can hover over suggestions or click “See More” in the Menu section to view the full menu.

To add your desired item to the shopping cart, simply select it.

You may be asked to choose add-ons (sides, choice of sauce, etc.). Please note that additional charges will be listed next to the corresponding items, if applicable.

You can add the item to the cart once or multiple times by clicking on the “+” sign (the same instructions apply).

Then click “Add [Quantity] to cart.”

You will be automatically redirected to the menu to continue your order.

Once you have finished selecting your items, access your shopping cart by clicking the shopping bag icon in top right corner of your screen.

You will find a summary of your order along with the total due. At this point, you can adjust it by applying coupons or adding items to your shopping cart. You can also add utensils or condiments based on the number of meals ordered.


To proceed with payment, click on “Continue.”

  • If you have not logged in, you will be able to create an account at this point.
  • To continue without logging in, click “Continue as Guest.” You will be prompted to enter your full name, phone number, email address. Click “Save Contact Information” to continue.


Next, select the payment method.

  • To pay online, click “Pay Now.” You will then have to select your payment method, either by credit or gift card (already stored in your account), or by adding a new card.
    You can also add a tip as a fixed percentage or by entering a specific amount.
  • To pay upon delivery (if applicable), select “Pay at the Door.”


Simply click “Place Order” to submit.

A confirmation will appear onscreen with your order number (ID) for your records. You will also receive an email confirmation.

Visit the “Troubleshooting” page.

There are no charges for using the St-Hubert online order site (excluding user fees charged by your Internet provider).

Geolocation will allow us to link the nearest rotisserie to your location or delivery address.

Once you have finished selecting your items, access your shopping cart by clicking the shopping bag icon in top right corner of your screen.

You will find a summary of your order along with the total due. At this point, you can adjust it by applying coupons or adding items to your shopping cart. You can also add utensils or condiments based on the number of meals ordered.


To proceed with payment, click on “Continue.”

  • If you have not logged in, you will be able to create an account at this point.
  • To continue without logging in, click “Continue as Guest.” You will be prompted to enter your full name, phone number, email address. Click “Save Contact Information” to continue.


Next, select the payment method.

  • To pay online, click “Pay Now.” You will then have to select your payment method, either by credit or gift card (already stored in your account), or by adding a new card.
    You can also add a tip as a fixed percentage or by entering a specific amount.
  • To pay upon delivery (if applicable), select “Pay at the Door.”


Simply click “Place Order” to submit.

A confirmation will appear onscreen with your order number (ID) for your records. You will also receive an email confirmation.

To add the St-Hubert order site to your favourites or bookmarks, follow these steps:
For Internet Explorer / Microsoft Edge:

  • At the top of the window, to the right of the address bar, click on the star icon that represents the "Favorites."
  • Click on "Add to Favorites" or the icon of the star with a "+", depending on what is presented to you.

For Firefox:

  • On the right side of the address bar, at the top of the window, locate and click on the star icon to "Bookmark this page."
  • Edit the information shown if needed and then click on "Save."

For Safari:
Open the webpage and drag the icon from the address box to the bookmark bar. In the dialog box that appears, type a name for this bookmark. You can also click on the "Share" button in the address bar, then choose "Bookmark Bar" from the pop-up menu and type a name for the bookmark in the dialog box. For Chrome:
To add a bookmark to the bookmark bar, open the webpage and simply drag the icon from the address box to the bookmark bar. You can also click on the menu icon at the right of the address bar, and choose "Bookmarks" and then "Add this page to your bookmarks" in the drop down menu.

No, it’s not mandatory.

However, if you authorize the geolocation feature, the closest restaurants will be suggested when you select a delivery or pick-up address, instead of having to enter an address manually.

Creating a user profile provides you with an optimized online experience and gives you access to specific features. You can also:

  • create a profile with your menu preferences (make automatic quick orders based on your favourite meals),
  • specify your preferred or frequent delivery addresses,
  • enter your contact information/payment options,
  • and more.

Once you’ve created a user profile, ordering online is much faster.

You can log in using your Facebook or Google account if you want to speed up the process.

No, it’s not mandatory. You can choose “guest” mode to avoid having to log in to place your order.

Please note, however, that logging in provides you with an optimized online experience and can speed up your ordering process if you already have a profile set up.

Please also note that you can quickly create an account and login with an existing Apple, Facebook or Google account.

The main advantage to logging in or creating an account is that placing an order is much faster. You also access various features:

  • Register preferred or frequent delivery addresses
  • Add an order to your favorites, allowing you to order the same thing again faster later
  • Save coupons and promo offers - only via the mobile app -
  • View a detailed history of previous orders
  • Save your contact information and payment options
  • And more!

Please note that you can quickly create an account and login with an existing Apple, Facebook or Google account

Your order history allows you to quickly view all your previous St-Hubert orders. If you want, you can use this information as inspiration for your next order.

Once you have completed your order, you can add it to your favourites to order it again in the future.

The section marked with a heart (website) or star (mobile app) lists your saved orders and lets you quickly select one.

Please note that you must be logged in to use this feature.


In your cart, click “+Add Coupon,” then enter your coupon or promo code. On printed coupons, it is an alphanumeric code located on the front.

In the St-Hubert mobile app, you can save coupons and promo codes in your profile for later use.

You can add them under the Coupons tabs or at the top of the full menu page (list of menu categories).

1. Click “Add Coupon Code” and enter your promo code.

2. In the window that appears onscreen, click “Later.”

Please review coupon terms and conditions to make sure it is valid (eligibility dates, if it can be combined with another promotion, etc.).

Coupon codes can only be used once and the system will detect if you have already used them. If you have trouble entering your code, please contact customer service at 1-866-784-8211.

For delivery orders, you can pay online, or upon receipt of your order using our mobile payment terminals. For takeout orders that will be picked up from the rotisserie, you must pay online.

Note that if you have multiple invoices, you will only be able to pay upon receipt of your order or in the rotisserie.

We accept the following online payment methods : Mastercard, Visa, American Express and St-Hubert Gift Cards. Deliveries can also be paid at the door with cash or debit card (Interac). Same at the pick-up counter.

It’s easier than ever to leave a tip for your friendly driver! You can add the tip to your bill when you pay online, or tip in cash when you receive your order. Our delivery staff thanks you in advance.

Delivery orders:

You can place orders up to 30 days in advance. Simply select the desired date in the order window that appears after you have logged on. In the section “Delivery time,” click on “At a later time,” and select the date from the calendar and the time from the drop-down menu.

Pick-up orders:

It is not possible to place a pick-up order for a later date. Today-only orders are accepted.

After completing your order, a confirmation page will appear. You can print it or write down your order confirmation number. In addition, a few minutes after completing your order, you will receive a confirmation email at the email address you provided. Keep your order number. It will be useful if you want to modify or cancel your order.

Simply wait for your order at the address you provided. Our drivers are equipped to accept payment at the door if you did not pay online when placing your order. You can also leave a tip online, or at the door upon receipt of your order.

If you did not receive a confirmation number at the end of your online order, or if the website is not allowing you to finalize your order or is no longer working, please call 1-866-784-8211.

After completing your order, a confirmation page will appear. You can print it or write down your order confirmation number. In addition, a few minutes after completing your order, you will receive a confirmation email at the email address you provided. Visit the selected rotisserie at the time indicated to pick up your order. You will be asked to provide your order number and a piece of ID.

Visit the selected rotisserie. A sign will clearly indicate where to pick up your order at the rotisserie counter. Make sure you have your ID and confirmation number with you to facilitate pick-up.

It is not possible to change your order once you received your confirmation number, however you can cancel it by calling 1-866-784-8211, and then proceed with a new order. Make sure you have your order confirmation number and phone number for the call.

We update prices automatically on the St-Hubert website when new prices are added. Prices may change without notice. The amount of your invoice will be sent to you when your order is confirmed. Please note that our product prices are in Canadian dollars and do not include taxes. The partial tax amount is shown on your invoice.

St-Hubert is committed to protecting the privacy of its customers and will never disclose any of your personal information. Further details can be found in the Privacy Policy and Terms and Security sections of the website.

Rest assured that St-Hubert is committed to offering the smoothest navigation possible and an online experience suitable for all types of customers. All the details on this subject are in our accessibility section.

Visit the “Troubleshooting” page.

1. Log in with your email address and password.
2. In the “My Profile” section, delete the address linked to your account.
3. Enter your new primary delivery address using the locator tool.
4. Save your changes before logging out.
Your new address is now linked to your user profile. You can select it during your next online order.

1. Log in using your old e-mail address and password.
2. Under “My profile,” select “Change my personal information.”
3. On the “Change personal information” page, enter the necessary information. Click on “Save.”
4. Your new e-mail address is now saved to your profile. Use it the next time you log in.

You can change your password at any time once you start a session and have been identified. Simply do the following: 1. Log in using your e-mail address and password.
2. In the section “My profile,” click on “Change my personal information.”
3. Fill in the required fields on the “Change my personal information” page. Hit “Save.”
4. The new password is now saved to your profile. Use it the next time you log in.

If you have forgotten your password, click on "I forgot my password" on the welcome page and we will send you a new one. You can reset your password the next time to visit the St-Hubert online order site. You will have to confirm your identity using the temporary password you have been sent. You will then be automatically redirected to the "Profile" section in order to change your password.

Approximately 35 % of more than 9,000 restaurant employees are students. As for the work environment, watch these employee testimonials. If you are customer-oriented and enjoy taking on challenges within a team, there is definitely a part for you at St-Hubert. See the list for open jobs.

Of course, you should send your application! Not only is there a part for you at St-Hubert, but we will take the time required to provide you with training and give you the proper tools so you can improve, grow, and develop within our team. Furthermore, you will have the support of our more experienced staff; they will coach you if needed... because team spirit is an integral part of our culture of helping one another. If you are always striving to outdo yourself, wait no more and send your application to St-Hubert.

Yes. Actually, you can choose between quite a few different part-time positions because we offer a flexible work schedule. If you enjoy taking on new challenges within a team, there is a part for you at St-Hubert. The choice is yours. See the list of current employment opportunities. You can apply online or fill out an application at any of our restaurants.

Not at all. At St-Hubert, we are always looking for motivated candidates with a knack for customer service and a penchant for working with others to overcome obstacles. View the list of available jobs. You can apply online or complete a form in a rotisserie. If none of the available positions suit you, you can still submit your application by creating a job profile. This way, we can contact you when a position that suits you opens up. You can also sign up for job alerts to receive an email whenever we have a job opening that meets your criteria.

There is likely a St-Hubert close to where you live. Most of our St-Hubert rotisseries are easy to get to, both for our customers and our employees. See the list of current employment opportunities in the restaurant in your area, and apply online

Of course! We are always looking for motivated customer-oriented applicants. With our new application management system, we can carefully examine every application we receive, no exception. Then, see the list of current employment opportunities. You can apply online or fill out an application at any of our restaurants. If none of the employment opportunities available today suit you, you should still send your application and create your job file. This will help us identify your requirements and properly meet them when an opportunity arises. You can also subscribe to our Job Alert to be notified by e-mail of all positions matching your criteria as soon as they become available.

Absolutely, if you are the type always striving to outdo yourself. By choosing St-Hubert, you are also choosing a rewarding environment within an innovative business with an exciting future. Each employee participates in our growth by contributing to a work environment that promotes personal development and accountability, as well as offer career advancement opportunities. The career path of some of our employees is quite inspiring: first employed as dishwashers or assistant cooks, they never stopped learning and developing, and eventually became Team Leaders, Managers, and General Managers, before ultimately owning their own rotisserie. Advancement opportunities and many more benefits are always within reach. See the list of current employment opportunities. You can apply online or fill out an application at any of our restaurants.

You are most welcome. If you have customer satisfaction at heart, no doubt we have a part for you at St-Hubert. There are several benefits St-Hubert can offer, such as a flexible work schedule suitable for all lifestyles. Furthermore, we believe a diverse team promotes mutual respect and caring for one another, which contributes to a fun work environment. Your life experience will bring valuable insight to every member of the team who, in turn, will surely make your work experience pleasant and rewarding. See the list of current employment opportunities. You can apply online or fill out an application at any of our restaurants. 

St-Hubert relies on market research and extensive research in order to determine the location for a future franchise. Locations are carefully selected in order to meet the demand and future customers’ needs. You can still suggest a specific location by completing this form.

The size of a St-Hubert restaurant is determined according to the type of franchise and the selected location’s specifications. The number of seats will thus vary from one franchise to another.

Yes you can. You will still need to submit your application and go through the selection process.

The opening process for a new franchise takes place over fifteen weeks. To find out more about the steps, go to the Opening Process section.

Absolutely! Our St-Hubert franchisees can manage more than one restaurant at a time.

You can purchase a gift card online  or at any rotisserie, drive thru or take-out counter. Click here to find the rotisserie nearest you.

For gift orders valued at over $250, you can use this form or contact us at 450-688-4400 ext. 2213  / service.experienceclient@st-hubert.com.

  • For e-cards: between $25 and $1,000.
  • For single plastic cards: between $50 and $500.
  • For corporate plastic cards: amount per card of your choice (minimum order value of $250).

Please note that cards are not reloadable.

E-gift cards:

There is no limit to the number of gift cards you can purchase at one time using this online form. However, the total amount of your order cannot exceed $1,000.

Plastic cards:

This online form can be used to order single cards only.

Otherwise, this other online form can be used to place a “corporate” order for as many gift cards as you like. However, the minimum order is $250.

There is a $3 activation and a delivery fee (by mail) if you order a plastic card via this online form.

There is no additional fee for e-card orders or corporate orders.

Is this your second gift card order today? If so, please note that our system only allows one (1) transaction per 24 hours per email and IP address (the code that identifies your device).

Feel free to contact us for assistance: 514-385-5555 (toll free: 1-877-385-2555) / service.experienceclient@st-hubert.com.

When ordering a gift card online: 

1. A confirmation email will be sent to the address you entered when placing your order.

2. An email containing the e-gift card will also be sent to the address of the e-gift card recipient you entered when ordering, whether it is you or someone else.

Order of one (1) card between $50 and $500:

We activate the cards before mailing so they can be used as soon as they arrive.

Minimum order of $250 for one (1) or more cards:

The gift cards you received by mail are inactive for security reasons. Simply call at 1-866-784-8211 to have them activated. You must have your order number from your invoice.

 

Please note that cards can only be activated during the following hours: Monday to Friday from 10 a.m. to 7 p.m. and Saturdays and Sundays from 11 a.m. to 7 p.m.

Simply check your gift card balance online. If the gift card has been activated and is ready for use, the card balance will appear. A message will indicate if the card has not been activated yet.

If your gift card has not been activated and should have been, please contact us at 514-385-5555 (toll free: 1-877- 385-2555) / service.experienceclient@st-hubert.com.

Your St-Hubert gift card is valid as long as there is an amount available on your card. Please note that promotional gift cards (yellow cards) are only valid for six (6) months after the activation date.

No. If the amount on your gift card is superior to the amount of your order, the balance will be retained for future purchase(s).

You can view your gift card balance via your online order profile, your mobile app profile, using this form or by visiting any St-Hubert rotisserie. Please note that old paper gift card balances cannot be checked online.

You can use your gift card when ordering online (website and/or mobile app) or at dining rooms, take-out counters and drive thrus in all St-Hubert, St-Hubert Express and St-Hubert Resto-Bar restaurants. The St-Hubert gift card can also be used for delivery. Please note that for technical reasons, the St-Hubert gift card is not accepted at the St-Hubert Express at the Montreal-Trudeau International Airport.

Yes. The St-Hubert gift card is now accepted as a method of payment for deliveries. Simply present it when your order arrives.

Yes. You can either add it to your online order profile before ordering (on the website order.st-hubert.com or via the app), then select it when paying, or add it as a payment method when ordering.

You must keep your gift card in a safe place as it is not refundable or exchangeable if lost, stolen or damaged. If you have an e-card, you can keep it in your email inbox. However, we strongly recommend that you create an account on order.st-hubert.com or the St-Hubert mobile app (if you have not already done so) to register your card there.

The yellow promotional gift card is issued by rotisseries during sponsorships, tournaments, contests, etc. The balance on this promotional card is non-refundable and valid for up to six (6) months after the activation date. You can use it just like a regular gift card.
 

Send us your question by email at service.experienceclient@st-hubert.com.

After posting its updated Privacy Policy online in December 2020, St-Hubert received some questions about its privacy practices. As part of its ongoing commitment to transparency, St-Hubert has prepared this document to answer your questions regarding its policy.

St-Hubert may use cookies to collect information about your use of its website and its other platforms. In addition to improving the layout of St-Hubert’s website and platforms, cookies allow St-Hubert to customize the browsing experience to meet the individual preferences of its users.

With the exception of IP addresses and data collected by cookies (see above), St-Hubert does not automatically collect personal information from users of its website or any of its platforms.

St-Hubert never sells your personal information to third parties.

St-Hubert’s service providers and business partners that collect your personal information are only authorized to process this information for business activities on behalf of St-Hubert. Therefore, these third parties may not use your personal information for purposes other than those strictly authorized by St-Hubert.

In the event of a privacy breach in which your personal information under St-Hubert’s control is lost, disclosed without your authorization or becomes accessible to an unauthorized person, we will notify you of such a breach if there is a real risk of significant harm, such as bodily harm, loss of business opportunity, financial loss, or identity theft. If the breach creates a real risk of significant harm, we will notify you directly as soon as possible. 

RECIPE Group operates several restaurant banners directly or through franchisees, including Harvey’s, East Side Mario’s, Swiss Chalet, The Keg, Montana’s, Taverne 1909, Bier Markt and Milestones. RECIPE Group affiliates may use your personal information for internal analytics or to send you promotional and marketing emails. You can unsubscribe from all emails that these affiliates send you.

St-Hubert may, from time to time, disclose your personal information to third parties retained by St-Hubert or RECIPE to help them conduct their business activities. These third parties are only authorized to use your personal information to carry out tasks defined by the RECIPE Group. These third parties may be located outside of Canada, any of your personal information disclosed to them is therefore subject to local laws and the protection they afford.

Newsletter subscribers can update their subscriber profile by following the instructions provided in each newsletter. Customers using our e-commerce platforms (order.st-hubert.com and mobile apps) can update their profile directly on these platforms. If you experience any issues, feel free to contact us at: service.experienceclient@st-hubert.com.

You can contact the site administrator at 1-866-784-8211.

You can contact our Customer Service Centre by completing this form or by phoning 1-866-784-8211.

Your feedback is always welcome. Please send your comments to our Customer Service Centre by completing this form or by contacting one of our representatives at 1-866-784-8211.

Your opinion and comments are essential to our continued improvement. By taking our survey, you are helping us serve you better.